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Assistance technique prioritaire



Priority Technical Support Advantages

Services Lenovo - Assistance technique prioritaireLenovo's Priority Technical Support provides direct access to advanced technicians 24 hours a day, 7 days a week. Bypass basic troubleshooting and experience a reliable, single source solution for all hardware, software and operating system needs.

  • •  Faster problem resolution with response times generally under 1 minute
  • •  Shorter hold times
  • •  Higher first time fix rates
  • •  Reduced repair times
  • •  Maximized end user uptime and help desk productivity
  • •  Optimized IT staff resource allocation
  • •  Low predictable, scalable pricing to help you manage overhead costs

Service Description    Benefit


Call Routing to Advanced Technicians



Calls routed directly to advanced technicians




Faster response, usually under 1 minute. Bypass call queues and have immediate access to advanced tech support.



24x7 Telephone Tech-to-Tech Support



Advanced technicians available 24 hour a day, 7 days a week




Available when you need us



Web-Based Call Tracking



Web-based tool to track service calls through to resolution




Reduce administration time so IT staff can concentrate on business



Escalation Management



Escalation process for high impact or complex PC problems




Manage problems from diagnostics to closure. Provides peace of mind and satisfaction



Local Language Support2



24x7 local language support on Lenovo hardware and pre-loaded third party software (subject to third party software policies)




We speak your language



Third Party Software Support1



Lenovo troubleshoots basic software problems or will transfer you to the appropriate software vendor to assist in resolving issues. If you do not have a service agreement, Lenovo will provide a courtesy transfer to the appropriate vendor toll-free support line




Save time with a convenient single source for both hardware and software needs


With Lenovo's Priority Technical Support, your priority is our priority. Ensure your organization has access to the support you need, when and where you need it, 24 hours a day, 7 days a week.

Add Priority Technical Support Nous sommes là pour vous aider. Appelez au 1-866-968-4465 pour parler à un représentant Lenovo.

  1. 1  Customer must have service contract with software vendor. If customer does not have software agreement, Lenovo will provide courtesy transfer to appropriate vendor toll-free support line. Service is limited to software vendor service hour.
  2. 2  Basic Network assistance is limited to a single system covered by: connecting to a single Ethernet port or switch. It does not include Network configuration, connectivity to secondary devices, systems or domains.

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